SO, any of you who work with the public, or have ever worked with people can probably feel my pain right now....but seriously i have days like this everyday!!!
At work we sell Bagels....you can buy just a bagel by itself for $1.00, or you can get one with Cream Cheese or Peanut Butter for $1.75, or just regular Butter or Jelly for $1.25. Also, here customers can just grab whichever kind of bagel, bring it to the counter and tell me what they want....easy
So here's the Play by Play of the incident:
Crazy Woman brings a Sesame Bagel to the counter....
Crazy Woman: I'd like this (holds up bagel), and a Small Coffee
Me: Okay just a Bagel plain right? and a Small Coffee?
Crazy Woman: Yup thanks
Me: Okay, that'll be 2.43 (i hand her the coffee and she hands me the money) Have a good day.
Crazy Woman walks around counter to pour her coffee, as the next lady in line steps up
Woman #2: I'd like this Bagel and some Cream Cheese, please
Crazy Woman(interupting Rudely): Um, where's my Butter??
Me: Oh I'm sorry I didn't realize you wanted any butter, I can get you some, It's an extra .25 cents.
Crazy Woman: But i already payed for my Bagel!!!!
Me: I understand that mam, but you didn't ask for any butter so I charged you for just a Plain Bagel
Crazy Woman: Well, why would i get a bagel with nothing on it, I wanted butter, you should have know that!
Me: Mam, there are 5 different options for a bagel,........I'm sorry i didn't realize you wanted butter, i can still get you some, it'll only be an extra 25 cents.
Crazy Woman: This is ridiculous, I'm not paying you more money because you can't get an order right, just give me some butter!
Me: You never ordered butter, and I'm sorry i can't just give it to you, you have to pay for it, it's a quarter
Crazy Woman: WHY WOULD I ORDER A BAGEL WITH NOTHING!! You should have known i wanted butter, what kind of idiot people do they hire here?!?!
Me: Well they hire People who take orders, not people that can READ MINDS!
She proceeded to yell at me how we lost a customer, and then stomped off dramatically....
I really need a new job
6 comments:
you can always tell who has worked in customer service before...she obviously has NOT!
She was probably from Scottsdale! TAH! Sorry Beck...
PEOPLE! Geez. Kindness can only go so far. Like remember that nice old lady that wanted her CD opened where she could still see the words of the sticker. AHHH! OMG Are you kidding me!
That is awful. I think this lady needs to lay off the coffee and get some more sleep or something.
Hey that was ME!!
Just kidding! ;D
I used to work customer service at a bank and sadly there are people who really REALLY do think if they have checks left in their check book they should still have money!! Try explaining that to butterless bagel lady!
awww... becky.. that really sucks. Sorry you have a crummy job.
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